Reachdesk Review: Reimagining B2B Relationships (2022)

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You can’t expect customers to wake up and decide to buy your product. To stand out from the crowd, businesses need to find ways to build personal relationships with their target audiences.

Giving gifts is the best way to do it, and Reachdesk makes that easier than ever. You can send thoughtful gifts to your customers, prospects, and employees—all in just a few clicks.

And In this article, you’ll learn what Reachdesk is. You’ll discover its services, applications, and pricing.

Note: All statistics originate from the Reachdesk website unless cited otherwise.

Reachdesk Overview

Reachdesk is a data-driven gifting and direct marketing platform that helps you close deals and connect with customers. It’s the Amazon of B2B gift giving—offering a marketplace of curated gifts to ship globally.

As one Reachdesk user succinctly put it, “it’s easy to fire off gifts; I can send 10 in 10 minutes.”

Reachdesk offers thousands of gift cards and marketplace options for gift-giving. And if you can’t find what you’re looking for, Reachdesk’s dedicated project managers can source it for you.

They ship to over 170 countries using their worldwide network of warehouses and marketplace vendors. You can also integrate Reachdesk with all leading marketing and sales tools, including Salesforce, Hubspot, Outreach, and 10+ more.

Services & Features

With its wide range of services, such as gifting campaigns, global sending, storage, sourcing, and integration, Reachdesk is a perfect solution for busy professionals and business owners.

Here’s a breakdown of these services.

Gifting Campaigns

Reachdesk has different kinds of gifting campaigns.

  1. Bundles. Create a one-of-a-kind gift bundle with the help of an expert gift curator. 
  2. eGift cards. Reachdesk lets you send eGift cards directly. The recipient simply needs to select the card, the value, the currency, and the message.
  3. Handwritten notes. Choose from a selection of cards to personalize with your own note, elegantly inscribed by Reachdesk.
  4. Marketplace. Reachdesk’s marketplace offers limitless physical gifts—anything from freshly baked cookies to champagne to flowers.

Global Coverage

With Reachdesk, you can manage your global gifting in one place without worrying about fees, logistics, or vendor management.  Their fulfillment network currently covers over 170 countries, with more to come.

Corporate Product Storage & Shipping

You can also store and distribute your own corporate gear with Reachdesk, which has warehouses in Europe, the United Kingdom, Australia, Canada, and the United States.

Its processing times are fast, too. You’ll see your items in your inventory within 72 hours of arriving at Reachdesk’s warehouse.

Sourcing

Reachdesk isn’t just gifting software; it’s your business partner. Reachdesk’s team of gifting professionals can help you source the perfect items or give you advice.

You can focus on what you do best while they handle all the logistics.

Integrations

You can send gifts using data from all your favorite tools without leaving Reachdesk. It connects seamlessly with Hubspot, Zapier, Salesforce, and more.

Applications

reachdesk applications headers

Here are a few ways you can use Reachdesk in marketing, sales, customer success, and human resources:

B2B Sales

Reachdesk’s intelligent gift-giving helps sales teams close more deals, retain customers, and grow their client base. Their ultra-personal outreach methods boost sales by a whopping 600x.

And is that a huge surprise? If someone sends you chocolate-chip cookies, the least you can do is thank them. Overall, their gift-centered outreach promises a 19% higher close rate and 447% more opportunities than before.

You can, for example, offer prospects a free cup of coffee before a demo call. Simple, thoughtful gestures like this can lead to 212% higher response rates from prospects who’ve gone silent.

Stand-Out Marketing

We are bombarded with marketing messages from all sides, so making our brands stand out can be tough.

Wouldn’t it be great if you could add a physical touchpoint that makes you instantly recognizable? That’s where Reachdesk comes in.

Their personalized, timely gifts help marketers reach more people, generate more leads, and improve their digital marketing results. In fact, Reachdesk campaigns can boost digital event attendance by over 42%.

Customer Engagement

Reachdesk lets you turn your customers into your biggest fans with gifting. Whether you’re trying to drive customer retention, expansion, or loyalty, gifting is a reliable way to do so.

Your customers will appreciate your thoughtfulness and be more likely to recommend you to their family and friends.

Relationship Building

Whether celebrating a birthday or welcoming a new employee, Reachdesk can help. These gestures foster genuine relationships and encourage teamwork.

Reachdesk integrates directly with your core HR system to ensure your employees’ information is always up-to-date. You can also automate it to send gifts on birthdays and work anniversaries.

Reachdesk Pricing

Reachdesk sees itself as a software-as-a-service (SaaS), but it’s more like a service-as-a-service. They charge your company an annual subscription to handle gift-giving for you on top of the rate for each gift.

Given the subscription, you might wonder why you shouldn’t cut out the middle and just handle the gifts yourself.

The reason is Reachdesk is a full-stack gift-giving service—they curate, fulfill, and follow up with each of your gifts. This means no verifying addresses, tracking shipping, and crossing your fingers since they handle everything.

That said, you’ll need to talk to a sales rep to get an exact quote. Reachdesk handles each company differently, so no two price points are the same.

Verdict: Reachdesk Reinvents B2B Gift-Giving

As you can see, Reachdesk is a dream for busy professionals who want to build relationships with meaningful gifts.

With an extensive selection and a great customer support team, building relationships with their services is always a great experience. I haven’t seen another B2B gift-giving service like it, and I’ve started using it myself.

There aren’t too many services that go beyond useful and become true obsessions. Reachdesk is one of them, and I recommend trying it now.

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